Please see useful information and our general terms and conditions for visiting  F.A. Secretts Ltd for a pre-booked event at the Pick Your Own glasshouse (PYO) enclosure. 

Directions

The postcode for F.A. Secretts is GU85HU. 

We have plenty of free on-site parking at Secretts. When you enter the site from the Chapel Lane end you will drive past the farm shop car park and carry on past the greenhouses and lakes until you reach the PYO, which is signposted. If you arrive from the Squires Garden Centre site you will reach the PYO after the plum trees

Booking Conditions:

Only those with a valid admission ticket will be allowed entry to any of our ticketed activities or events. Entry will only be granted to visitors who match the exact number and type of tickets detailed on the booking.

Your booking order number will be required on entry to all ticketed events – please either print this out or have it ready to show on your smart phone.

If you are not able to show your booking confirmation barcode photo ID that matches the name on the booking will be required to verify your tickets. This may delay your entry.

If members of your booking are going to be arriving separately, please ensure all members of the group have a copy of the booking confirmation barcode.

Toddlers and babies under 2 years old do not require an admission ticket and may enter with a full paying adult.

All children under 16 years old are required to be supervised fully during their visit to F.A. Secretts Ltd Farm by an adult over the age of 18 years.

We will endeavour to keep all attractions open as advertised, however occasionally, some activities may be unable to open due to safety, weather, or technical reasons.

In the event that we are forced to close, all customers with bookings will be contacted and their tickets transferred to another date.

What if we can’t make our booking?

 We understand that sometimes life doesn’t always go as planned, but unfortunately all of our pre-booked tickets are non-refundable and are valid for the session they have been booked for only.

Preparing for your visit:

Please come dressed appropriately for uneven ground and the weather of the day. We cannot take any responsibility for damage to footwear or other personal effects when visiting F.A. Secretts Ltd. 

 Please remember that this is a working farm and some activities will take place in an agricultural field so ground may be uneven. Please keep to the designated areas and pathways and be aware of uneven ground and trip hazards.

No dogs, with the exception of service dogs, are allowed in any of our ticketed events. This is for the safety of children and for Health & Hygiene reasons, particularly in our fields where crops are grown. 

There is one static baby change and disabled toilet facility located around Pick Your Own enclosure, please ask a member of staff to access these if required. 

Safety and conduct when visiting F.A. Secretts Ltd

Adult visitors are responsible for the well-being, supervision and behaviour of the children they visit with at all times. Secretts is a commercial farm so tractors and other vehicles are moving around the farm all the time.

Please only take photos/recordings of your own children.

Please report any accidents or injury to a member of  F.A. Secretts Ltd staff immediately.

Secretts Farm is proud to be a family friendly destination that strives to encourage the growth and development of children and foul language, aggressive or rude behaviour have no place in any of our facilities. We reserve the right to refuse admission or remove from the site any person who acts in a manner that the management of  F.A. Secretts Ltd Farm feels to be inappropriate and/or undesirable for a family venue or if we feel our nurturing environment is being compromised.

Facilities 

Please note there are no toilet facilities in the fields themselves. For our events, we have will have portaloos set up in the Pick Your Own enclosure. 

We will also have a separate hand-wash facility (with running water) which will be clearly sign posted. 

Picking from the Fields

Please do not eat our crops BEFORE you have paid for them. We know it is tempting to have a little taste while you picking but please just taste one and then pay for the rest. Your honestly here, is the only way we are going to be able to keep our Pick Your Own Fields open in the future.  

Please use our Secretts Containers that are available to you. 

Picking into any other container is not permitted as we have no way of weighing and charging for the fruit on exiting the field.

You are able to bring previous  F.A. Secretts Ltd containers back on a later visit. 

 You must pick the correct fruit into the correct container and different types of fruit should not be mixed.

No oversized bags or rucksacks or food of any kind are permitted in the fields. This includes bags underneath pushchairs.

Conduct in the fields:

For your own health and safety DO NOT duck under or between rows in any of the polytunnels at any time – stay on the mown tracks between the rows of crops at all times.

Keep moving through the tunnel to avoid a backlog of people building up - the best fruit is at the end of the tunnel anyway!

Pick only from the open tunnels. Tunnels are marked as CLOSED for your safety. This fruit is not ready for eating. Even if you think it may look good!

We strongly recommend you do not eat any fruit until you have been able to wash it at home.

Once you have finished picking please leave the fields following the Exit signs.

Entry to any of the crops or areas of the farm that are not signed as being open is strictly forbidden and anybody found in these areas will be asked to leave the PYO fields immediately. No refund will be given.